HireVue is widely used for screening job candidates with AI video interviews, but lately more users are reporting the video interview failing to upload. Rather than a sign of a deeper failure, this is typically something you slot QRIS can resolve yourself in a few minutes.

Because screening job candidates with AI video interviews depends on a stable connection between your device and HireVue’s backend, small interruptions on either side can produce exactly this kind of symptom.

Possible Causes

• Conflicts with browser extensions or other background software can interfere with how HireVue runs.
• A temporary outage or maintenance window on HireVue’s end can affect requests without much warning.
• High server demand during busy hours can slow down or interrupt processing related to screening job candidates with AI video interviews.
• Cached data or cookies stored locally can conflict with how HireVue loads or processes new requests.
• Account-level limits on HireVue, such as running low on credits or hitting a usage cap, can silently affect performance.

Initial Troubleshooting Steps

1. Confirm your HireVue account is in good standing and hasn’t hit a usage or credit limit.
2. Close other open tabs or apps that might be competing for the same resources HireVue needs.
3. Double-check your internet connection by loading another site or app, since screening job candidates with AI video interviews depends on a steady connection.

Advanced Steps

1. Disable browser extensions one at a time to check whether one of them is interfering with HireVue.
2. Check HireVue’s official status page for any reported outages that might explain the video interview failing to upload.
3. Clear cached data and cookies specifically tied to HireVue, then log back in with a fresh session.
4. Break a large or complex request into smaller pieces before running it through HireVue again.
5. Test screening job candidates with AI video interviews again during a quieter time of day to see if server load is a factor.

Security and Data Warning

If you’re troubleshooting screening job candidates with AI video interviews on a shared or public device, make sure to log out of HireVue fully once you’re done, and avoid saving your password on that device.

When to See a Technician

Should the problem persist for more than a day despite trying every fix here, contacting HireVue support directly with screenshots will get you a faster resolution than continuing to guess.

Conclusion

HireVue users run into this more often than you’d expect, and it’s almost always solvable without technical expertise. Patience and a systematic approach go a long way here, especially when the cause turns out to be something small.